Frequently Asked Questions
The Product:
What are Spirit Cups?
Spirit Cups are 18-ounce, durable plastic cups. Not flimsy paper, styrofoam, or plastic throw-away cups. Not easily broken, bendable, nor destroyed---you will enjoy your Spirit Cups for years to come. Spirit Cups feature your favorite team, and one-of-a-kind 3-D holographic designs. Spirit Cups are made in the U.S.A. The cups are recyclable, and BPA-free. Four cups of the same team are packed in each set. Spirit Cups are dishwasher safe, when washed on the top shelf.
What teams do you feature?
We offer all 32 NFL teams, all 30 MLB teams, over 80 College teams and the 5 U.S. Military branches.
Do you sell lids for your cups?
No, we do not offer lids. Spirit Cups are not recommended for hot drinks.
Are your cups dishwasher safe? Microwave safe?
Spirit Cups are dishwasher safe (top shelf recommended), but not microwave safe.
Are Spirit Cups BPA-free?
Yes! Spirit Cups are BPA-free and recyclable.
I do not see my favorite team or college offered.
We often get asked why we do not offer certain colleges, NBA, NHL teams, or NASCAR cups. For every product we offer, our company is an official licensee. Please note as demand grows, more licenses will be added. And, we are open to your suggestions. Please contact our customer care team if you have questions at 888-825-9339.
The Spirit Cups Fundraiser:
What is my organization's earning potential?
The cost of each Spirit Cups 4-pack is $15. At a minimum, your organization will earn $5.00 profit from each 4-pack sold. If your organization sells 1-499 packs, you will earn $5.00 profit/pack sold. 500-999 packs sold equals $5.50 profit/pack sold, And for orders of 1000 packs or more, your organization will earn $6.00 profit for every pack sold!
Do I have to purchase inventory upfront to use the Spirit Cups fundraiser?
There are absolutely NO up-front costs or risks to your organization. Our programs are run strictly on a pre-sale basis, meaning your participants collect all of the money for their orders prior to you submitting your total sales to us! No need to worry about how many purchased products you have to sell, or meeting lofty sales quotas that are all too common with other fundraising programs.
Should I order sample Spirit Cups for my fundraiser's participants?
The overwhelming answer is YES!! The high-quality and value of Spirit Cups sell themselves! Have your participants take them around the neighborhood, to the office, to the practice field, and to game days - everyone LOVES them! Take the Spirit Cups wherever you go and watch the orders roll in.
Can I pick and choose select teams for my Spirit Cups sample pack?
You may select the teams for your Spirit Cups sample packs. Spirit Cups come in packs of four of the same team.
I am not involved in a fundraising group. Can I buy Spirit Cups directly from your company?
At Spirit Cups our company only processes orders directly from organizations using our fundraiser. Our goal is to help those organizations reach their fundraising goals! Processing orders only from official Spirit Cups fundraising organizations ensures they receive their fundraising profit. Please contact the organization that was using the Spirit Cups fundraiser in your area and ask them to consider placing an additional order with us!
Can your company do a custom cup with our logo on it?
Our company's research shows that for the best fundraising profit, organizations have greater success selling our licensed products because your customers want to buy their favorite professional or college teams. For select sizable groups we have done custom cups. If you are interested please visit www.braxltd.com/customcups
Where can I find more information about increasing parent involvement in fundraising?
PTO Today, http://www.ptotoday.com/, is an excellent resource for organizations seeking fundraising tips, and information and tools for increasing parent involvement and participation in fundraising.
Orders:
How do I place my organization's master order online?
It is easy--go to the "Place your Master Online" page. Login with your customer ID and password. Place your master order using categories on the left and add items to your shopping cart. Review your shopping cart and then check out. Review your final order and submit!
I forgot my login or password, how can I retrieve it?
When placing your master order you will be asked to sign in. Click on "forgot your customer ID or password." Information will be emailed to the fundraising coordinator who started the program.
Can I collate my master order online?
To minimize error, we recommend collating your order before placing online. While placing your order online, our shopping cart process does allow orders to be edited and added to by using the continue shopping button.
What payment types do you accept online?
We accept payment by credit card (Visa, Mastercard, AMEX & Disc), e-checks, check / money order, and school purchase order.
Our organization received samples, how do we make payment?
If your organization received sample cups or sample popcorn tubs at the start of your fundraiser, you may make payment online when placing your master order or send payment with the master order form. Orders placed which have an outstanding sample cup balance will not ship until payment is made. Contact customer service if you have questions at 888-825-9339
How long will it take for my organization to receive the final order?
Once your organization submits the master order form, and payment is verified, your shipment will arrive within 3-4 weeks.
I received a payment error, what could be the problem?
Please verify your payment information. If you are making payment using Visa Debit, please verify your daily limit amount with your bank (this is a common payment error for orders over $500 / 50 packs). Please contact our customer care team if you have questions at 888-825-9339.
Will tax be added to my order?
No tax will be added.
Is there a shipping and handling fee?
Orders above 48 items qualify for FREE shipping! Orders with less than 48 items will be charged a $30 shipping and handling charge.
I ordered the wrong Spirit Cups pack, can I return the pack and swap it for the correct one?
Yes, you can. Please return the product and enclose a Return and Exchange form. Download the Return and Exchange form here!
